Ordering and Customer Service

Publication Print Orders

Many of our print reports with a prefix code of pub100 and above are available for ordering online. To order, select the report you are interested in and you will be taken to the report’s abstract page which includes ordering information, at the bottom of the page.

Our online orders are handled by an authorized online retailer and can be ordered at this site using a shopping cart system. This system is provided by Ultracart.com, 2Checkout.com, and Dart Logistics. 2Checkout.com is an authorized retailer of CLIR. 2Checkout.com accepts Visa, MasterCard, American Express, and Discover. Credit card statements showing charges for publications will indicate 2CO.COM or 2CO*CLIR, rather than the Council on Library and Information Resources. Once orders have been placed, Dart Logistics fills the orders and ships them to you. You will receive an e-mail addressed from CLIR that indicates an order’s shipping date and tracking number.

Reports with a prefix code of pub99 and below are no longer available for ordering, but are available for free download in pdf format.

Refund Policy

If you are not satisfied with your purchase for any reason, please return the item to the address below for exchange or refund. Please specify your preference. If the item is no longer in stock, we will refund the purchase price. We do not refund shipping charges.

Customer Service

For publication order inquiries, please contact Lizzi Albert at 202-939-4755.
Our business hours are from 9:00 a.m. to 4:00 p.m. (Eastern Standard Time, USA).
Our mailing address is:

Council on Library and Information Resources
1707 L Street NW, Ste 650
Washington, DC 20036

Privacy Policy

Our Privacy Policy is available at this link.